How can we help?

FAQ

Shipping, Returns & Exchanges

We ship with NZ Post New Zealand & Australia.

How long does shipping take?

NZ Post shipping to NZ addresses is 1-2 business days (please allow an additional 2-3 days for rural addresses).

NZ Post shipping to Australian addresses is 2-6 days.

More information regarding our Shipping Policy can be found here: https://www.lavintage.co.nz/pages/shipping

Can I track my order?

Yes! A tracking number will be emailed to you once your order has been dispatched and collected.

If you have not received a tracking number check your spam/junk folder before contacting us at info@lavintage.co.nz with your order number.

Can I change my delivery address?

If you need to change your delivery address the sooner we know the better! Please email us ASAP at info@lavintage.co.nz with your preferred address and we'll aim to get this updated for you.

How do I return my order?

Send us an email info@lavintage.co.nz with your name, order number and reason for your return and we will get back to you with the next steps. 

For more information about our returns policy, follow this link: https://www.lavintage.co.nz/policies/refund-policy 

Sizing & More

Need help with sizing?

VINTAGE SIZING

All our vintage pieces are considered unisex. We resize all items using standard men's sizing. 

We provide a marked size (from the garment tag) and our recommended size in the description of each item, as well as the model's measurements for your reference.

For the most accurate size please refer to the garments recommended size.

Still not sure? Send us an email info@lavintage.co.nz and our team can assist you with measurements and any other sizing queries!

LAV SIZING

Sizing on our own product is considered standard unless stated otherwise.

Garment measurements are provided on each product page.

Still not sure? Send us an email info@lavintage.co.nz and our team can assist you with measurements and any other sizing queries!

I have another question!

Send us a message through our contact page or email us at info@lavintage.co.nz and we'll get back to you as soon as we can!

Get in touch

Have questions about your order, or a general enquiry?