FAQS

How long does shipping take?

Shipping to NZ urban addresses is 1-2 business days, please allow an additional 2-3 days for rural addresses.

Shipping to Australia is 2-3 business days, please allow an additional 3-5 days for rural addresses. 

More information regarding our Shipping Policy can be found here: https://www.lavintage.co.nz/pages/shipping

 

Can I track my order?

Yes! A tracking number will be emailed to you once your order has been dispatched and collected.

If you have not received a tracking number check your spam/junk folder before contacting us at info@lavintage.co.nz



Can I change my delivery address?

Please email us at info@lavintage.co.nz with your preferred address and we'll aim to get this updated for you.


How do I return my order? 

Send us an email info@lavintage.co.nz with your name, order number and reason for your return and we will get back to you with the next steps. 

For more information about our returns policy, follow this link: https://www.lavintage.co.nz/policies/refund-policy 

 

Need help with sizing?

All our vintage pieces are considered unisex. We resize all items using standard men's sizing. 

Send us an email info@lavintage.co.nz and our team will assist you with any sizing queries. 

 

I have another question!

Send us a message through the contact page or email us at info@lavintage.co.nz and we'll get back to you as soon as we can!