Get in touch
Have questions about your order, or a general enquiry?
How can we help?
FAQ
Shipping, Returns & Exchanges
Where do you ship?
We currently ship to:
Australia, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, New Zealand, Norway, Singapore, Sweden, United Kingdom, United States.
How long does shipping take?
NEW ZEALAND: NZ Post Express | 1-2 business days.
AUSTRALIA: DHL Express | 2-3 business days.
INTERNATIONAL: DHL Express | 3-5 business days.
*Please allow additional time for any rural deliveries.
More information regarding our Shipping Policy can be found here: https://www.lavintage.co.nz/pages/shipping
Can I track my order?
Yes! A tracking number will be emailed to you once your order has been dispatched and tracking information will be visible once it is collected by the courier.
If you have not received a tracking number check your spam/junk folder before contacting us at info@lavintage.co.nz with your order number.
Can I change my delivery address?
If you need to change your delivery address the sooner we know the better! Please email us ASAP at info@lavintage.co.nz with your preferred address and we'll aim to get this updated for you.
How do I return my order?
Please complete the returns form that arrived with your order and send your order to the below address. We recommend using a track and trace delivery option to ensure safe delivery back to us. Once your return has been processed we will email you confirmation of refund or exchange.
LAV Returns
5B Nandina Avenue
East Tāmaki
Auckland 2013
Sizing & More
Need help with sizing?
Sizing on our product is considered standard unless stated otherwise.
Garment measurements are provided on each product page, in the SIZING tab as well as the model's height and size they are wearing for your reference.
VINTAGE SIZING
All our vintage pieces are considered unisex. We resize all items using standard men's sizing.
We provide a marked size (from the garment tag) and our recommended size in the description of each item, as well as the model's height and their standard size for your reference.
For the most accurate size please refer to the garments recommended size.
Still not sure? Send us an email info@lavintage.co.nz and our team can assist you with measurements and any other sizing queries!
I have another question!
Send us a message through our contact page or email us at info@lavintage.co.nz and we'll get back to you as soon as we can!
